englishbymeme

วันพุธที่ 30 เมษายน พ.ศ. 2557

Telephone language

Common phrases to help you speak politely on the telephone in English.

Answering the phone

Good morning.
Good afternoon.
Good evening, (place), ..(Name)....... speaking.

Asking for the caller’s name

Who’s calling, please?
Could I take your name, please?

Introducing yourself

This is .......(Name)....... speaking.
Hello, this is .......(Name)....... from .........(place)........

Asking for someone

Could I speak to .......(Name)......., please?
I’d like to speak to .......(Name)......., please.
Could you put me through to .......(Name)......., please?
Could I speak to someone who …

Explaining absence

I’m afraid .......(Name)....... isn’t in at the moment.
I’m sorry, he/she’s in a meeting at the moment.
I’m afraid he/she’s on another line at the moment.

Putting someone on hold

Just a moment, please.
Could you hold the line, please?
Hold the line, please.

Problems

I’m sorry, I don’t understand. Could you repeat that, please?
I’m sorry, I can’t hear you very well. Could you speak up a little, please?
I’m afraid you’ve got the wrong number.
I’ve tried to get through several times but it’s always engaged.
Could you spell that, please?

Putting someone through (connecting someone)

One moment, please. I’ll see if .......(Name)....... is available.
I’ll put you through.
I’ll connect you.
I’m connecting you now.

Taking a message

Can I take a message?
Would you like to leave a message?
Can I give him/her a message?
I’ll tell .......(Name)....... that you called.
I’ll ask him/her to call you as soon as possible.